Support

Real help for the rehearsal before the real conversation.

Contact

We aim to reply within one business day.

Frequently asked

Why does Poised need microphone and speech access?

Only after you tap the microphone, Poised uses Apple’s on-device speech recognition. Audio is never saved or uploaded. If either permission is unavailable, every rehearsal remains usable by text.

Can I correct voice transcription?

Yes. After you finish speaking, review and edit the recognized text before sending it for role-play and coaching.

Does Poised save my rehearsal transcript?

No. Audio never leaves your device, and Poised does not keep a server transcript archive. Rehearsal text is processed through dedicated zero-retention Amazon Bedrock projects only to return the role-play or coaching you requested. A completed reply may be held for up to 10 minutes solely so Retry can recover from a dropped connection.

How do I restore Pro?

Open Poised Settings or the Pro screen and tap Restore Purchases. Use the same Apple ID that bought the subscription. Restore reports whether an active subscription was found.

How do I cancel?

Open iPhone or iPad Settings → your name → Subscriptions → Poised. Cancelling stops future renewal; access continues to the end of the current paid period.

How do I delete data?

Open Poised Settings → Delete local practice data. This removes coaching history, delivery summaries, and saved conversation plans. Poised has no user account or server transcript archive.

A reply failed—did I lose my free rehearsal?

No. A free rehearsal is spent only after the first successful AI reply. Use Retry or edit your response without duplicating the turn.

Is Poised therapy or crisis support?

No. Poised is everyday communication-skills practice. If you may harm yourself or are in immediate danger, contact local emergency services. In Australia call 000 or Lifeline 13 11 14; in the U.S. or Canada call or text 988. Find other local services at Find A Helpline.